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Elements and Performance Criteria

  1. Provide information on health, safety and security.
  2. Monitor safe work practices.
  3. Coordinate consultative arrangements for the management of health, safety and security issues.
  4. Implement and monitor procedures for identifying hazards, assessing and controlling risks.
  5. Implement and monitor health, safety and security training.
  6. Maintain work health and safety records and reports.

Required Skills

Required skills

communication skills to

explain issues of work health and safety responsibility to personnel

discipline noncompliant personnel

conduct sometimes complex work health and safety consultation activities

explain all work health and safety procedures and information on safe work practices

critical thinking skills to

allow for a rational and logical evaluation of the effectiveness of work health and safety management practices

incorporate the views of other people consulted in the workplace

literacy skills to

read and interpret unfamiliar and complex materials describing regulatory requirements for work health and safety management and organisational policies and procedures

write high level reports about the effectiveness of work health and safety management practices including recommendations for change and complete accurate records for regulatory compliance

planning and organising skills to coordinate consultative arrangements work health and safety training and regular hazard identification and risk assessment activities

problemsolving skills to analyse work health and safety system deficiencies and recommend change

teamwork skills to monitor staff members daily compliance with work health and safety management practices and counsel on noncompliance

Required knowledge

the primary components of relevant state or territory OHS or WHS legislation This would include

actions that must be taken for legal compliance

employer responsibilities to provide a safe workplace

requirement to consult and acceptable consultation mechanisms

requirements for the use of work health and safety representatives and committees and their roles and responsibilities

requirements for hazard identification risk assessment risk control and acceptable mechanisms

requirements for record keeping and acceptable record keeping mechanisms

requirement to provide information and training

employee responsibilities to ensure safety of self other workers and other people in the workplace

employee responsibility to participate in work health and safety practices

ramifications of failure to observe OHS or WHS legislation and organisational policies and procedures

for the specific organisation

the full content of work health and safety policies procedures consultation hazard identification risk assessment and reporting documents

methods used for work health and safety consultation hazard identification and risk assessment

options for the provision of training

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

implement and monitor predetermined work health and safety work practices coordinate consultative arrangements risk assessments work health and safety training and the maintenance of records

monitor the effectiveness of the work health and safety system over a period of time

integrate knowledge of management practices that must be implemented for compliance with state or territory OHS or WHS legislation

integrate knowledge of policies and procedures when monitoring work health and safety practices

Context of and specific resources for assessment

Assessment must ensure use of

a real or simulated tourism hospitality or event industry business operation for which work health and safety management practices are implemented and monitored

computers software programs printers and communication technology used to administer the implementation and monitoring of a work health and safety system

the relevant state or territory OHS or WHS legislation

current plain English regulatory documents distributed by the local work health and safety government regulator

codes of practice and standards issued by government regulators or industry groups

work health and safety information and business management manuals issued by industry associations or commercial publishers

current commercial work health and safety policies and procedures

an operational team for which the individual coordinates work health and safety management practices

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation using role plays of the individual providing work health and safety information and conducting work health and safety consultation sessions

evaluation of documents prepared by the individual

action plans to coordinate consultative processes hazard identification and risk assessment activities

a range of work health and safety records and reports

reports detailing the effectiveness of work health and safety management practices and recommendations for change

use of case studies and problemsolving exercises so the individual can suggest methods for controlling staff noncompliance with procedures and safe work practices

written or oral questioning to assess knowledge of

legislative requirements

contents of policies and procedures

methods used for WHS consultation hazard identification and risk assessment

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual

Guidance information for assessment

The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector workplace and job role for example

BSBADMB Manage meetings

BSBADM502B Manage meetings

BSBMGTA Manage operational plan

BSBMGT515A Manage operational plan

BSBPMGA Manage projects

BSBPMG501A Manage projects

SITTPPD Develop inhouse recreational activities

SITXMGT Monitor work operations

SITXWHS Establish and maintain a Work Health and Safety system


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Work health and safety informationmay include:

consultative arrangements for work health and safety

employee roles and responsibilities in work health and safety management practices

legal obligations and ramifications of failure to comply

location of first aid kit and emergency evacuation plan

work health and safety training information and updates

policies:

overall approach of organisation to work health and safety

participation of personnel in work health and safety management practices

responsibilities of employees to ensure safety

procedures

specific risk control measures relevant to the workplace

specific regulations and codes of practice

use of:

hazard identification reporting documents

risk assessment template documents.

Work health and safety procedures may cover:

consultation

emergencies

evacuation of staff and customers

handling chemicals and hazardous substances

hazard identification and reporting

incident and accident reporting

risk assessments and reporting

safe work practices

security management of:

cash

documents

equipment

keys

people.

Safe work practice may include:

clearing hazards from immediate work area

following the direction of:

safety signage

supervisors

managers

handling chemicals, poisons and dangerous materials safely

operating beverage dispensing systems, taking account of the dangers associated with inert gases

taking short breaks away from stressful situations involving difficult colleagues and customers

taking designated breaks and rotating tasks

using:

equipment designed to assist with or replace manual handling

ergonomically sound furniture and workstations

personal protective equipment and clothing

safe manual handling techniques for shifting heavy items

safe posture and movements, including sitting, standing and bending

working with knives and hot equipment to avoid injury.

Consultative processesmay involve:

a diary, whiteboard or suggestion box used by staff to report issues of concern

fact sheets to fully inform personnel about work health and safety rights and responsibilities

formal work health and safety representatives and committees

formal meetings with agendas, minutes and action plans

informal meetings with notes

work health and safety discussions with employees during the course of each business day

recording issues in a management diary

regular staff meetings that involve work health and safety discussions

seeking staff suggestions for content of work health and safety policies and procedures

special staff meetings or workshops to specifically address work health and safety issues

staff handbook which includes work health and safety information

surveys or questionnaires that invite staff feedback on work health and safety issues.

Times designated by legislationmay include:

when changes to the workplace are implemented, including:

before the premises are used for the first time

before and during the installation or alteration of any plant

before changes to work practices are introduced

when any new information relating to health and safety risk becomes available.

Hazardsmay be associated with:

physical environment, for example:

crowds

customer ability to fully engage in all activities, e.g. health issues

electrical items

exposure to weather and natural disasters

flooring

hot and cold work environments

lighting

noise levels

pests

touring activities to be undertaken

wild animals and local wildlife

working space of workers

plant, for example:

appliances

beverage dispensing systems using inert gases

equipment

machinery

tools

working practices, for example:

length of time spent at certain task and allocation of breaks

rostering and shift allocation

opening and closing procedures

standard operating procedures for workrelated tasks

security issues, for example:

customer behaviour

storage of cash, documents and keys

theft and robbery.

Work health and safety training needs may include:

coaching or mentoring in safe work practices

formal training programs in safe work practices

hazard identification, risk assessment and control

work health and safety policy and procedure induction

work health and safety representative or committee

provision of information, fact sheets and signage to ensure safe work practices.

Work health and safety records and reportsmay include documentation of:

consultation

hazard identification

incident and accident notifications to work health and safety regulatory authorities

incident or accident, near miss reports and related statistics

monitoring reports and recommendations for change, including effectiveness of:

agendas for and minutes of meetings

committee members

consultation decisions and follow-up actions

consultation processes

diaries of meetings

work health and safety information provided to personnel

risk controls

safe work practices

risk assessments

risk control actions

training action plans

training undertaken.